Support
Need a hand? Email [email protected] and a real person will answer, usually within a day.
Quick answers: tap Help at the bottom right to ask our assistant, or follow the step-by-step guides.
Common questions
How do I cancel or change my subscription?
On iPhone, subscriptions are handled by Apple: open Settings, tap your name, then Subscriptions, and pick Borrowed Tine. On Android, they're handled by Google Play: open the Play Store, tap your profile picture, then Payments & subscriptions, Subscriptions, and pick Borrowed Tine. Canceling stops the next renewal; you keep your plan until the end of the period you paid for.
How do I get a refund?
Refunds go through the store you paid. For Apple, visit reportaproblem.apple.com and choose the purchase. For Google Play, see Google Play's refund page.
How do I delete my account?
In the app, go to Profile, tap the menu at the top right, and choose Delete account. This removes your account, profile, posts, crew photos and videos, comments, messages, crew chat messages, likes and follows from our servers. Scouting data on your phone stays until you delete the app. Deleting your account doesn't cancel a subscription: cancel it in iPhone Settings → your name → Subscriptions, or in the Play Store → Payments & subscriptions.
No longer have the app? Email [email protected] from the address on your account and ask us to delete it. We'll confirm when it's done.
How do I report a post or a person?
Tap the menu on any post, comment, message, crew chat message or profile and choose Report or Block. We review reports and act on them, usually within 24 hours. You can also email us.
Who can see my scouting?
Only you, unless you share it. Each post is private, shared with a crew you invite, or public, and you choose every time. Public posts go out with no GPS and no camera names. See the Privacy Policy for the details.
What happens to my data when I get a new phone?
Your scouting data lives on your phone, and it moves to a new iPhone the same way your photos and messages do: when you set the new phone up from your iCloud backup, or transfer directly from the old phone. If you set the new phone up as brand new, the data stays on the old one. To move it yourself, or to keep a spare copy, use Profile, the menu, then Backup on the old phone and Restore from a backup on the new one.
The property lines or owner look wrong.
Parcel lines and owners come from county records, which can be out of date, and the lines are approximate. They aren't a survey. Always confirm boundaries and get permission before you hunt.
Contact
Borrowed Tine L.L.C.
P.O. Box 393
Muskegon, MI 49441
[email protected]